Privacy Policy

Last Updated: January 2026

Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Cambodia eVisa application services. We are committed to protecting your privacy and ensuring the security of your personal data.

Information We Collect

When you apply for a Cambodia eVisa through our platform, we collect the following types of information:

Personal Information

• Full name (as it appears on your passport)
• Date of birth
• Nationality
• Gender
• Passport number and expiry date
• Email address
• Contact phone number

Travel Information

• Intended entry date to Cambodia
• Port of entry information
• Purpose of visit
• Accommodation details

Document Information

• Digital copy of passport bio page
• Passport-style photograph
• Supporting documents (if required)

Payment Information

• Credit/debit card details (processed securely through payment gateways)
• Billing information
• Transaction records

How We Use Your Information

We use the collected information for the following purposes:

• Processing your eVisa application: Submitting your information to Cambodian immigration authorities
• Communication: Sending you updates about your application status, confirmation emails, and important notices
• Customer support: Responding to your inquiries and providing assistance
• Service improvement: Analyzing usage patterns to enhance our services
• Legal compliance: Meeting legal and regulatory requirements
• Fraud prevention: Detecting and preventing fraudulent activities

Data Sharing and Disclosure

We share your personal information only in the following circumstances:

With Cambodian Authorities

Your application data is transmitted to the Cambodia Ministry of Foreign Affairs and International Cooperation for visa processing. This is necessary to process your eVisa application.

With Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email delivery
• Technical infrastructure and hosting
• Customer support services

Legal Requirements

We may disclose your information when required by law, court order, or governmental regulations, or to protect our rights and property.

Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption: All data transmitted through our platform is encrypted using SSL/TLS technology
• Secure storage: Your information is stored on secure servers with restricted access
• Access controls: Only authorized personnel can access personal data
• Regular security audits: We conduct regular security assessments
• Payment security: Payment information is processed through PCI-DSS compliant payment gateways

Data Retention

We retain your personal information for as long as necessary to:

• Process your eVisa application
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain records for legitimate business purposes

Typically, we retain application data for 5 years after the eVisa expiry date, unless a longer retention period is required by law.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal and regulatory obligations)
• Objection: Object to certain types of data processing
• Data portability: Request transfer of your data to another service provider
• Withdraw consent: Withdraw your consent for data processing where applicable

To exercise these rights, please contact our support team with your request.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enable essential website functionality
• Remember your preferences
• Analyze website traffic and usage
• Improve user experience

You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under 18 years of age. When processing eVisa applications for children, we require parental or guardian consent and handle such data with additional care.

International Data Transfers

Your personal information may be transferred to and processed in countries outside your country of residence, including Cambodia and countries where our service providers are located. We ensure appropriate safeguards are in place for such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for material changes

Contact Information

If you have questions or concerns about this Privacy Policy or our data handling practices, please contact us through our contact page.

Governing Law

This Privacy Policy is governed by applicable data protection laws and regulations. Any disputes will be resolved in accordance with the jurisdiction specified in our Terms and Conditions.