Last Updated: January 2026
1. Acceptance of Terms
By accessing and using this Cambodia eVisa application service, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
2. Service Description
We provide an online platform to assist travelers in applying for a Cambodia eVisa. Our services include:
- Online application processing assistance
- Document review and verification
- Submission to Cambodian immigration authorities
- Application status tracking
- Customer support services
3. Important Disclaimer
We are a private service provider and NOT affiliated with the Cambodian government. We are an independent service that facilitates eVisa applications by assisting with form completion and submission to the appropriate government authorities. The final decision on visa approval rests solely with the Cambodia Ministry of Foreign Affairs and International Cooperation.
4. Service Fees
Our service charges include:
- Government visa fee: Paid directly to Cambodian authorities (currently $30 USD for tourist visas, $35 USD for business visas)
- Service fee: Our fee for application assistance, processing, and support
All fees are clearly stated before payment. Fees are non-refundable except as specified in our Refund Policy.
5. User Responsibilities
When using our service, you agree to:
- Provide accurate, complete, and truthful information
- Submit authentic and valid documents
- Review all information carefully before submission
- Ensure your passport meets all requirements
- Comply with all Cambodian immigration laws and regulations
- Not use our service for fraudulent or illegal purposes
- Keep your application reference number and login credentials secure
6. Application Process
By submitting an application through our platform:
- You authorize us to submit your information to Cambodian immigration authorities
- You understand that processing times are estimates and may vary
- You acknowledge that we cannot guarantee visa approval
- You agree to the collection and use of your data as described in our Privacy Policy
7. Visa Approval and Rejection
Important:
- Visa approval is at the sole discretion of Cambodian immigration authorities
- We cannot guarantee visa approval regardless of application quality
- Common rejection reasons include incorrect information, invalid documents, or security concerns
- In case of rejection, government fees are non-refundable
- You may reapply after addressing rejection reasons
8. Refund Policy
Refunds are subject to the following conditions:
- Before submission: Full refund if you cancel before we submit your application
- After submission: No refunds once application is submitted to authorities
- Processing errors: Refund if error is our fault
- Visa rejection: Government fees are non-refundable; service fee refund at our discretion
- Duplicate applications: Refund available for clearly duplicate submissions
Refund requests must be submitted through our support system within 30 days.
9. Intellectual Property
All content on this website, including text, graphics, logos, and software, is our property or licensed to us and protected by copyright and intellectual property laws. You may not:
- Copy, reproduce, or distribute our content without permission
- Use our trademarks or branding
- Reverse engineer or attempt to extract source code
- Create derivative works based on our platform
10. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for visa rejections or delays
- We are not responsible for decisions made by Cambodian immigration authorities
- We are not liable for indirect, incidental, or consequential damages
- Our total liability is limited to the amount of fees you paid for our services
- We are not responsible for technical issues, system failures, or third-party service interruptions
11. User Conduct
You agree not to:
- Use our service for illegal purposes
- Submit false or fraudulent information
- Attempt to hack, damage, or interfere with our systems
- Upload viruses or malicious code
- Violate any applicable laws or regulations
- Impersonate another person or entity
12. Privacy and Data Protection
Your use of our service is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our service, you consent to our data practices as described in the Privacy Policy.
13. Third-Party Services
Our platform may use or link to third-party services including:
- Payment processors
- Email service providers
- Analytics services
We are not responsible for the practices or policies of these third parties.
14. Updates to Services
We reserve the right to:
- Modify or discontinue services at any time
- Update fees and pricing (with notice)
- Change features and functionality
- Suspend services for maintenance
15. Termination
We may terminate or suspend your access to our services immediately, without prior notice, if you:
- Violate these Terms and Conditions
- Engage in fraudulent activity
- Provide false information
- Abuse our services or support team
16. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be effective when posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the new terms.
17. Governing Law and Jurisdiction
These Terms and Conditions are governed by applicable laws. Any disputes arising from these terms or use of our services will be resolved through appropriate legal channels in accordance with governing jurisdiction.
18. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
19. Contact Information
For questions about these Terms and Conditions, please visit our Contact page.
20. Entire Agreement
These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and us regarding the use of our Cambodia eVisa application services.
